Privacy Policy

Welcome to tm-dev.co.uk. We are a global disaster recovery and business continuity consultancy (“we,” “us,” or “our”). We are committed to protecting the privacy and security of the information we collect, both from visitors to our website (the “Site”) and in the course of providing our professional consulting services (“Services”).

This Privacy Policy explains how we collect, use, share, and protect information.

2. Scope of this Policy This policy applies to:

• Website Data: Information we collect from visitors to our Site.
• Client Data: Information provided to us by our clients and their personnel in connection with our consulting engagements. The handling of specific Client Data will also be governed by the master services agreement (MSA) and non-disclosure agreements (NDAs) signed with each client.

3. Information We Collect

• From our Website:

  • Contact Information: Name, email address, phone number, and company name when you fill out a contact form or subscribe to our updates.
  • Usage Data: IP address, browser type, pages visited, and other analytics to improve our Site. We use cookies for this purpose; please see our Cookie Policy below.

• From our Consulting Clients:

  • Business & Operational Data: To perform our Services, we may process highly sensitive information, including but not limited to: Business Impact Analyses (BIAs), risk assessments, network diagrams, infrastructure details, software and hardware inventories, and business continuity/disaster recovery plans.
  • Personnel Information: Contact details for client employees and stakeholders necessary for communication, planning, and emergency response exercises.

4. How We Use Your Information

• To Provide Services: To deliver our core consulting services, including developing DR plans, conducting risk assessments, and providing crisis management support.
• To Communicate: To respond to your inquiries and send important notices regarding our Services.
• For Business Operations: For billing, administration, and internal record-keeping.
• To Improve Our Site: To analyze website usage and enhance user experience.

5. Legal Basis for Processing (GDPR & International Compliance) We process data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to our clients.
• Legitimate Interests: For the proper administration of our business and to manage client relationships, provided your rights do not override these interests.
• Consent: Where required (e.g., for marketing communications), we will ask for your explicit consent.
• Legal Obligation: To comply with applicable laws and regulations in the jurisdictions we operate.

6. International Data Transfers As a global consultancy, we may need to transfer and process your information outside of your home country. We will ensure that such transfers comply with all applicable data protection laws. For transfers of data from the UK/EEA, we rely on safeguards such as:

• Adequacy Decisions: Transferring data to countries deemed to have adequate data protection laws by the relevant authorities.
• Standard Contractual Clauses (SCCs): Implementing appropriate contractual clauses to protect the data.

7. Data Security and Confidentiality We take the security and confidentiality of your information, particularly Client Data, extremely seriously. We implement robust technical and organizational measures, including encryption, access controls, regular security audits, and staff training to prevent unauthorized access, use, disclosure, alteration, or destruction of your information.

8. Data Retention We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. To exercise these rights, please contact us.

10. Contact Us For any questions about this Privacy Policy, please contact us via email on Programmes@tm-dev.co.uk